What To Do When a Loved One Dies

Death in hospital or other institution:

When a death occurs in a hospital, hospice or rest home it is common practice for the staff to contact the doctor, on your behalf, to issue a Medical Certificate of Causes of Death. You may wish to spend time with your loved one before contacting us and the subsequent transferral into our care.

Death at home:
When a death occurs at home the first step is to contact the deceased's General Practitioner. The GP will issue a Medical Certificate of Causes of Death if the deceased has a related medical history on record. Once we have the GP's confirmation we can then transfer the deceased into our care at the funeral home.

Unexpected death:
Examples of an unexpected death could be as a result of possible violence or when there is no medical history on record with the deceased's General Practitioner. In this situation you should call the police as well as the GP. The police will call a funeral director of your choice once they have completed their duties.

Accidental death: 
An accidental death encompasses a variety of different circumstances, however in all these situations the police will need to be involved. They will examine the scene before organising a funeral director to transfer the deceased to a funeral home or hospital mortuary.

Coroner's involvement:
Where there is no obvious cause of death, the police will contact the coroner. At the coroner's discretion a post mortem may be held, this is carried out by a pathologist who will determine the exact cause of death. Once this has been established the coroner will release the deceased to a funeral director chosen by the family.​


Pre-arranging and pre-paying for your funeral may seem like a difficult task, but like making a will, the ideal time to make these plans is well beforehand, when wise choices can be made without worry or stress.